We're Open For Shopping
It's been a long road but finally, starting 5 June, we are allowed to open our door to limited shopping.
What does that mean?
It means we are no longer operating out of the back door (and can finally turn on the air conditioning again).
It means come to the front door and line up at the pink sign for service, or the green sign for all other shopping, keeping 6 feet apart.
A staff member will come and assist you. We have hired extra people to help with this. Please do not come in on your own. We hope this will change in the coming weeks.
A limited number of customers will be allowed in the shop at any time.
Please wear a face covering (per San Jose orders) at all times in line and inside the store.
Please maintain at least 6 feet from other customers and our staff members.
Please do not leave your home if you feel unwell.
We are not ready to allow clothing try on so the changing room will remain closed for now. We will accept returns if you purchase an item and find that it doesn't fit. When you first try on your new pair of shorts at home, please wear underwear! (And if they fit, never wear underwear again for riding.)
One restroom will be designated for customer use and we will wipe it down frequently throughout the day. Please help us by being respectful of the next person to use it.
For now, our hours remain the same: 12-6 pm, Tuesday-Sunday.
We look forward to seeing you!
Solutions for a Challenging Time
Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and we have ship to home and curbside pick up options to help you shop safely. Shop online and contact us with any questions about our products or our policies.
Online Shopping Delivery Options
We’ll arrange a time to provide contactless pickup of your order.
Ship To Home
Many bikes and accessories can be delivered directly to your home.
Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: We've modified our business hours temporarily for the well being of our team. Please check the hours at your preferred location before visiting or order your gear online at any time of the day. Beginning June 5, we are open for limited in-store shopping. Face masks and social distancing guidelines apply.
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services. Contact us to make your service appointment today.
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes. We've extended our standard return period so that you can shop with confidence. Your satisfaction is our priority.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bike can be professionally assembled and ready for pick up in a day or two if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 2-5 days. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: Most products we sell come with a 30 day satisfaction guarantee. Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.
Receiving My Online Order
Q: Do you offer home delivery?
A: Yes. We are able to ship or deliver many bikes if you live within 10 miles of our stores. Nearly all parts and accessories are available for delivery via a package carrier such as UPS, USPS, or FedEx.
Q: Do you offer curbside pickup?
Yes. We are offering curbside pickup for all products. We will contact you when your order is ready.
Employee Safety Information
Q: How are you keeping your employees safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Vigilant and frequent cleaning and disinfecting standards beyond CDC recommendations
- Utilizing provided face masks and gloves
- Frequent hand washing
- Extended social distancing
- Thoroughly disinfecting every product and package before curbside pickup or local home delivery
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home